Live KPIs

One of our Core Values is Transparency – so we want to share our Key Metrics – in real time. We’re constantly improving – watch this space!

Order Accuracy

The percentage of orders that are delivered with products and quantities perfectly matching your requirements.

Speed of Answer

How many seconds it takes us to pick up the phone. We’re committed to FAST – and it starts when the phone rings!

Item Fulfillment

The percentage of lines that are fulfilled, with No Backorders. Our huge inventory holdings means peace of mind for you!