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Live KPIs
One of our Core Values is Transparency – so we want to share our Key Metrics – in real time. We’re constantly improving – watch this space!
Order Accuracy
The percentage of orders that are delivered with products and quantities perfectly matching your requirements.
Speed of Answer
How many seconds it takes us to pick up the phone. We’re committed to FAST – and it starts when the phone rings!
Item Fulfillment
The percentage of lines that are fulfilled, with No Backorders. Our huge inventory holdings means peace of mind for you!